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KCI provides an integrated support/development team 24 hours a day, seven days a week, 365 days a year and a variety of support options:
| Email: |
support@kcicorp.com
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On-line Meetings
(virtual diagnostics |
Completely secure, spontaneous, real time meetings where customers and our staff can interact, share information and collaborate live. And all that is needed is a phone, a PC with an Internet connection and a browser and you're ready to go.
Support online is provided via WebEx Interactive Services at: http://kcicorp.webex.com/
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| Phone: |
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Inside the US:
310.921.6222
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Outside the US:
+1.310.921.6222
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| Fax: |
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Inside the US:
310.921.6121
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Outside the US:
+1.310.921.6211
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| FTP Site: |
A password-accessed site to download updates, patches and documentation and upload files for analysis.
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| Web based issue and requirement submission: |
A central problem/change request repository for customers to submit and track problems, identify enhancements that should be considered for future release and make suggestions for new features.
The central problem / change request repository is powered by Team Track and available at: http://kcicorp.com/TeamTrack
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