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KCI provides an integrated support/development team — 24 hours a day, seven days a week, 365 days a year and a variety of support options:

Email: support@kcicorp.com


On-line Meetings
(virtual diagnostics
Completely secure, spontaneous, real time meetings where customers and our staff can interact, share information and collaborate live. And all that is needed is a phone, a PC with an Internet connection and a browser and you're ready to go.

Support online is provided via WebEx Interactive Services at: http://kcicorp.webex.com/


Phone:

Inside the US:
310.921.6222

Outside the US:
+1.310.921.6222


Fax:

Inside the US:
310.921.6121

Outside the US:
+1.310.921.6211


FTP Site: A password-accessed site to download updates, patches and documentation and upload files for analysis.


Web based issue and requirement submission: A central problem/change request repository for customers to submit and track problems, identify enhancements that should be considered for future release and make suggestions for new features.

The central problem / change request repository is powered by Team Track and available at: http://kcicorp.com/TeamTrack


In addition, face to face support is available.


CONTROL® is a registered trademark of KCI Computing, Inc. in the United States and/or other countries.
©2009 KCI Computing, Inc.