KCI provides
an integrated support and development team - 24 hours a day, seven days a week,
365 days a year. Our service ranked first in Customer Satisfaction for the three
consecutive years - 2007, 2008 & 2009 - in the
BPM Pulse Survey.
We achieved this first-place ranking by keeping our support team in-house. You
will always be connected with highly qualified and experienced members of our
support and development team. This collaboration almost always occurs virtually
via WebEx, phone, or email. Alternatively, issues, enhancements, and suggestions
can be input and tracked via our web-based ticket system until resolved or
implemented.
